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Ameen, J R M, Neale, R H and Abrahamson, M (2003) An application of regression analysis to quality a claim for increased costs. Construction Management and Economics, 21(02), 156-65.

Arditi, D and Lee, D-E (2003) Assessing the corporate service quality performance of design build contractors using quality function deployment. Construction Management and Economics, 21(02), 175-85.

  • Type: Journal Article
  • Keywords: service quality; quality management; design-build contracts; quality function deployment
  • ISBN/ISSN: 0144-6193
  • URL: https://doi.org/10.1080/0144619032000079716
  • Abstract:

    The design-build (D/B) project delivery system has gained increased market share in the last few years. It is superior to traditional systems in some respects but some claim that it does not lend itself to effective quality assurance and control. D/B construction owners who are in the process of selecting a D/B firm for a project should therefore be well informed about the quality performance of potential D/B firms in their bidding list. Total quality consists of the corporate quality culture, the quality of the project service, and the quality of the constructed facility. This paper describes a tool that was developed to measure the corporate service quality of a D/B firm using quality function deployment (QFD). The service quality factors are ranked relative to construction owners’ needs and expectations by means of a survey administered to construction owners. The components of quality management systems in place in D/B firms are ranked by D/B executives in a survey administered to senior D/B firms. The relationships between service quality factors and quality system requirements are established by a professional quality system assessor and all these attributes are integrated into one system called the Corporate Service ’House of Quality.’ The tool developed can be used by construction owners to rank D/B firms relative to corporate service quality as well as by D/B firms to benchmark themselves against their competitors.

Dainty, A R J, Cheng, M-I and Moore, D R (2003) Redefining performance measures for construction project managers: an empirical evaluation. Construction Management and Economics, 21(02), 209-18.

Ekstrom, M A, Bjornsson, H C and Nass, C I (2003) Accounting for rater credibility when evaluating AEC subcontractors. Construction Management and Economics, 21(02), 197-208.

Fox, S (2003) A matrix to indicate the utility of technologies. Construction Management and Economics, 21(02), 187-96.

Liu, A M-M (2003) The quest for quality in public housing projects: a behaviour to outcome paradigm. Construction Management and Economics, 21(02), 147-58.

Myers, D (2003) The future of construction economics as an academic discipline. Construction Management and Economics, 21(02), 103-6.

Ofori, G (2003) Preparing Singapore's construction industry for the knowledge-based economy: practices, procedures and performance. Construction Management and Economics, 21(02), 113-25.

Picken, D H and Ilozor, B D (2003) Height and construction costs of building in Hong Kong. Construction Management and Economics, 21(02), 107-11.

Rooke, J D, Seymour, D E and Fellows, R F (2003) The claims culture: a taxonomy of attitudes in the industry. Construction Management and Economics, 21(02), 167-74.

Roy, R, Brown, J and Gaze, C (2003) Re-engineering the construction process in the speculative house building sector. Construction Management and Economics, 21(02), 137-46.

Shohet, I M, Lavy-Leibovich, S and Bar-On, D (2003) Integrated maintenance monitoring of hospital buildings. Construction Management and Economics, 21(02), 219-29.

Tang, Y H and Ogunlana, S O (2003) Modelling the dynamic performance of a construction organization. Construction Management and Economics, 21(02), 127-36.